How To Remove Your MyLife.com Profile
This is a small companion piece to my main article, How I Removed My Profile Pic from Sydex.net and Alumnius.net People Search. This mini-article shares what language worked for me in getting my MyLife.com profile removed.
The email address you’ll want to target is
First, I asked directly for my profile to be removed:
To Whom It May Concern:
Please remove this profile about me:
It contains false and misleading information about me.
First, their initial deflection tactic:
Dear Maximillian Laumeister,
Thank you for contacting MyLife™ Customer Care. This note is to inform you that we have received your inquiry and below is the steps to remove your MyLife profile.
Please go to https://www.mylife.com/help, and select FAQ #18. This FAQ, will give you step by step instructions on how to remove your profile from MyLife.com.
You can also contact us via phone by calling toll-free at (888) 704-1900. Our hours of phone support are: Monday – Friday 6:00 AM – 7:00 PM (PST) Saturday-Sunday 6:00 AM – 5:00 PM (PST)
Thank you again for your e-mail and we look forward to assisting you!
MyLife.com™ Customer Care Team
That faq item on their website states the following:
How can I have my Reputation Profile removed?
You can have your Reputation Profile removed after providing identity verification. We do not honor third party removal requests. The owner of the profile has to directly request removal through MyLife.com®. To begin that process, you must be a registered member and logged in. Click here to begin.
So I create a MyLife account as “required” to send a removal request. After creating an account, I look around and see no option to request removal.
I then reply:
I created an account using firstname.lastname@example.org, and now I have access to edit my profile, but there does not appear to be any way to delete it. The FAQ page that you linked does not explain how to delete my profile, only that it can be done.
How can I delete my profile?
…and I get the exact same email back about their FAQ page, word for word, as if a bot auto-replied with it.
After a couple more back-and-forths where I continued to be stonewalled by the auto-reply bot, I low-key mentioned the possibility of legal action. Nothing makes MyLife upsetti spaghetti like the thought of a third major lawsuit based on their shady business practices.
What is your mailing address, so that my attorney can contact you?
It only took twelve words. Wowie zowie!
Thank you for contacting MyLife™ Customer Care.
We appreciate your Inquiry about the information on MyLife.com. The information on each profile page is gathered from public sources, which can be easily found online using a simple Google search.
The referenced profile has been removed as requested. Please allow the required 24 hours for the profile to be completely removed.
…(technical stuff about browser caching)…
You could probably skip a lot of the steps I went through if you skipped directly to the legal action part, but it didn’t feel right to me to bring that up right out the gate.
In conclusion, that was the conclusion of this blog post. Thanks very much everyone for reading. Uhh… Share your thoughts in the comments.
If you liked this article, check out my other article How I Removed My Profile Pic from Sydex.net and Alumnius.net People Search. It includes investigation, intrigue, and a trail left behind by a Dutch web host involved in Russia-US election interference.
6/11/2021 Update: Google recently updated their removal policy. If you can’t get MyLife to directly remove your profile, you may be able to at least get Google to remove it from search results. For more info, visit Google’s exploitative practices removal page.